3. Activity Management -- The recording of all activities, that is, business activities and tasks, undertaken on behalf of the company. $ Corresponding Groupings : 1. Activity -- A structured view of various types of activities, such as letter, e-mail, or fax activities, for the purpose of planning and documenting all actions and interactions related to business partners. $ Corresponding Collections : # Query Activity In -- An interface to retrieve basic data from activities. $ Corresponding Services : Find Activity Basic Data by Elements -- To retrieve the basic data of activities. 2. Activity Task -- A task used in Activity Management containing information about anything an employee needs to do within a certain time frame, and which can be related to a business partner. $ Corresponding Collections : # Manage Activity Task In -- An interface to create, read and change activity tasks. $ Corresponding Services : Change Activity Task -- To change an activity task. Create Activity Task -- To create an activity task. Read Activity Task -- To read an activity task. # Activity Task Action In -- An interface to complete an activity task. $ Corresponding Services : Complete Activity Task -- To complete an activity task. 3. Appointment Activity -- Type of activity that is recorded in an employee's calendar, including scheduled meetings, and external events. $ Corresponding Collections : # Query Appointment Activity Processing Out -- Group of asynchronous operations to retrieve a list of Appointment Activities based on different criteria. $ Corresponding Services : Respond Appointment Activity by Elements -- To send information about appointment activities asynchronously, based on several search criteria, for example, business partner or product. # Appointment Activity Processing Out -- Group of asynchronous outbound operations for Appointment Activity $ Corresponding Services : Confirm Appointment Activity as Bulk -- To request the confirmation of any appointment activities you have created using the Create Appointment Activity as Bulk inbound service operation. # Appointment Activity Processing In -- Group of asynchronous inbound operations for Appointment Activity $ Corresponding Services : Change Appointment Activity as Bulk -- To change appointment activities as bulk. For example it can use the data entered to change a specified appointment activity in an external CRM system. Create Appointment Activity as Bulk -- To create appointment activity asynchronously as bulk. For example, it can use the data entered to create an appointment activity in an external CRM system. # Manage Appointment Activity In -- An interface to create, read and change appointment activities. $ Corresponding Services : Change Appointment Activity -- To change an appointment activity. Create Appointment Activity -- To create an appointment activity. Read Appointment Activity -- To read an appointment activity. # Query Appointment Activity Processing In -- Group of asynchronous operations to retrieve a list of Appointment Activities based on different criteria. $ Corresponding Services : Find Appointment Activity by Elements -- To find appointment activities asynchronously, based on several search criteria, for example, business partner or product. 4. Email Activity -- Type of activity that records text and graphics sent via groupware or the Internet. Emails can include attachments, and can also be sent automatically to a large number of recipients. $ Corresponding Collections : # Manage Email Activity In -- An interface to create, read and change email activities. $ Corresponding Services : Change Email Activity -- To change an email activity. Create Email Activity -- To create an email activity. Read Email Activity -- To read an email activity. 5. Interaction Activity -- Type of activity that records any type of interaction with a customer such as a telephone call, or call report from a customer visit, or information on a trade fair. $ Corresponding Collections : # Interaction Activity Processing Out -- An interface to confirm interaction activities as bulk. $ Corresponding Services : Confirm Interaction Activity as Bulk -- To confirm the creation of, or change to, interaction activities as bulk. # Query Interaction Activity Processing Out -- An interface to retrieve the data from interaction activities. $ Corresponding Services : Respond Interaction Activity by Elements -- To retrieve the data from an interaction activity. # Manage Interaction Activity In -- $ Corresponding Services : Change Interaction Activity -- Create Interaction Activity -- Read Interaction Activity -- # Query Interaction Activity Processing In -- An interface to find interaction activities by elements. $ Corresponding Services : Find Interaction Activity by Elements -- To search for an interaction activity. # Interaction Activity Processing In -- An interface to create and change interaction activities as bulk. $ Corresponding Services : Change Interaction Activity as Bulk -- To change interaction activities as bulk. Create Interaction Activity as Bulk -- To create interaction activities as bulk. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 10. Business Partner Data Management -- Business Partner Data Processing enables a company to manage all Business Partner data that is relevant to control its business processes, such as sales, purchasing and accounting processes. $ Corresponding Groupings : 1. Business Partner -- A carrier of unstructured information and additional control and monitoring information. $ Corresponding Collections : # Business Partner Replication Out -- $ Corresponding Services : Confirm Business Partner Replication as Bulk -- Confirmation of the replication of business partners as bulk. # Business Partner Replication Requesting Out -- Outbound Interface for Sending Business Partner Replication Notification. $ Corresponding Services : Request Business Partner Replication as Bulk -- A mass request to replicate Business Partners. # Business Partner Replication Requesting In -- Inbound Interface for receiving Business Partner Replication Notification. $ Corresponding Services : Change Business Partner Replication Status as Bulk -- A mass confirmation of the replication of Business Partners. # Business Partner Replication In -- $ Corresponding Services : Replicate Business Partner as Bulk -- Request to create or update Business Partners in a target system, using master data from a source system or file. 2. Payment Card -- Payment Cards, such as credit cards, debit cards, or charge cards, are payment instruments issued by banks, financial institutions and businesses to individuals (card holders). The card holder can present the card to make cashless payments for goods and services at a merchant, who has an agreement with the issuer to accept the payment. $ Corresponding Collections : # Payment Card Processing In -- $ Corresponding Services : Change Payment Card -- To change a payment card master record. Create Payment Card -- To create a payment card master record. Read Payment Card -- To read details of a payment card master record. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 11. Business Partner Data Management -- Business Partner Data Processing enables a company to manage all Business Partner data that is relevant to control its business processes, such as sales, purchasing and accounting processes. $ Corresponding Groupings : 2. Customer -- A customer is a business partner with whom a business relationship exists. Customers can be internal or external, and they receive, use, and pay for goods or services that are provided by a vendor or service provider. $ Corresponding Collections : # Customer Processing Out -- An interface to confirm a business partner (customer). $ Corresponding Services : Confirm Customer -- To confirm the creation of, or updates to data held on, a business partner (customer). # Customer Processing In -- An interface to process a business partner (customer). $ Corresponding Services : Change Customer -- To update data on a business partner (customer). Create Customer -- To create a business partner (customer). # Manage Customer In -- An interface to manage a business partner (customer). $ Corresponding Services : Change Customer -- Change Customer Marketing Attributes -- This service operation is currently available but moving forward we recommend the use of the Change Customer service operation. Create Customer -- Create Customer Marketing Attributes -- This service operation is currently available but moving forward we recommend that to create: Change Customer -- Create Customer -- Read Customer -- To read data on a business partner (customer). Read Customer Marketing Attributes -- This service operation is currently available but moving forward we recommend the use of the Read Customer service operation. But note that if the business partner has no assigned marketing attributes, this service returns all the allowed marketing attributes; Read Customer service operation does not. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 15. Campaign Management -- The process of customer segmentation, multi-channel marketing campaign development and execution including response handling and result tracking. $ Corresponding Groupings : 1. Campaign -- A plan of action comprising measures that are necessary to execute and monitor marketing activities intended to reach a defined goal. It covers all measures within the campaign management process, such as channel determination, assignment of forms and target groups, campaign execution and response tracking. $ Corresponding Collections : # Manage Campaign In -- An interface to manage campaigns. $ Corresponding Services : Cancel Campaign -- To cancel a campaign. Change Campaign -- To change a campaign. Create Campaign -- To create a campaign. Read Campaign -- To read a campaign. # Campaign Action In -- An interface to execute actions on campaigns. $ Corresponding Services : Approve Campaign -- To approve a campaign. Execute Campaign -- To send a campaign for execution. Release Campaign -- To release a campaign. # Query Campaign In -- $ Corresponding Services : Find Campaign Basic Data by Elements -- To find campaigns. 2. Target Group -- A group of customers, prospects or contact persons to be contacted by means of marketing activities. A target group can include business partners and relationships. $ Corresponding Collections : # Query Target Group In -- Group of operations to retrieve a list of target groups based on different criteria. $ Corresponding Services : Find Target Group Basic Data by Elements -- Searches for existing target groups in the system using different search criteria. # Manage Target Group In -- Group of operations for managing target group data. $ Corresponding Services : Cancel Target Group -- Deletes a target group. Create Target Group -- Creates a target group. Read Target Group -- Reads a target group. Update Target Group -- Updates a target group. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 16. Channel Partner Request Processing -- The processing of all requests from channel partners or potential channel partners directed to the brand owner. $ Corresponding Groupings : 1. Channel Partner Registration Request -- Information sent by a potential channel partner, requesting to enter a partnership with the brand owner. $ Corresponding Collections : # Manage Channel Partner Registration Request -- Group of operations that change or update a channel partner registration request. $ Corresponding Services : Change Channel Partner Registration Request -- Changes a channel partner registration request record in the CRM system. Create Channel PartnerRegistration Request -- Read Channel Partner Registration Request -- 2. Channel Partner Request -- A structured view of the various types of channel partner request, such as request for registration or request for qualification, for the purpose of approval by the brand owner. $ Corresponding Collections : # Query ChannelPartnerRequest In -- Group of operations that find channel partner requests in the system. $ Corresponding Services : Find Channel Partner Request Basic Data by Elements -- Searches for activities based on a set of search criteria. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 17. Customer Complaint Processing -- A Customer Complaint is the recorded objection of a customer, typically related to an experience the customer has had with a seller or service provider. It is used to document the issue, to check the customer s entitlements, and facilitate appropriate actions to satisfy the customer. A Customer Complaint can deal with the following issues: Complaint about defective goods or services for which the customer expects reimbursement or replacement from the seller. Customer feedback on delivered goods or services. Request for an invoice adjustment. A Customer Complaint can include the following corrective measures: Refund, potentially with the expectation of a returned product. Substitute delivery of a replacement product, potentially with a return of the original item. Rework of delivered goods or services. Invoice adjustment. $ Corresponding Groupings : 1. Customer Complaint -- A Customer Complaint is the recorded objection of a customer, typically related to an experience the customer has had with a seller or service provider. It is used to document the issue, to check the customer s entitlements, and facilitate appropriate actions to satisfy the customer. A Customer Complaint can deal with the following issues: Complaint about defective goods or services for which the customer expects reimbursement or replacement from the seller. Customer feedback on delivered goods or services. Request for an invoice adjustment. A Customer Complaint can include the following corrective measures: Refund, potentially with the expectation of a returned product. Substitute delivery of a replacement product, potentially with a return of the original item. Rework of delivered goods or services. Invoice adjustment. $ Corresponding Collections : # Manage Customer Complaint In -- An interface to manage customer complaint data. $ Corresponding Services : Change Customer Complaint -- Changes a customer complaint. Create Customer Complaint -- Creates a complaint. Read Customer Complaint -- Retrieves the details of a customer complaint. # Query Complaint In -- A service interface for finding customer complaints based on different criteria. $ Corresponding Services : Find Customer Basic Data Complaint by Elements -- Finds customer complaints. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 18. Customer Invoice Processing -- Customer Invoice Processing is used to charge a customer for the delivery of goods or services $ Corresponding Groupings : 1. Customer Invoice -- A binding statement of amounts receivable resulting, for example, from deliveries to a customer, services performed for a customer, adjustments to these receivables, or credit memos to a customer. $ Corresponding Collections : # Customer Invoice Processing Out -- $ Corresponding Services : Notify of Customer Invoice as Bulk -- To notify other process components that data from multiple customer invoices is available. # Accounting Out -- $ Corresponding Services : Notify of Invoice as Bulk -- To notify third-party financial accounting that data from multiple invoices is available for posting to the accounts. # Manage Customer Invoice In -- $ Corresponding Services : Cancel Customer Invoice -- To cancel customer invoices. Read Customer Invoice -- To read a customer invoice with its complete set of data. Update Customer Invoice -- To update a customer invoice. # Query Customer Invoice In -- $ Corresponding Services : Find Customer Invoice Basic Data by Elements -- To search for customer invoices that match specified search criteria. # Customer Invoice Action In -- $ Corresponding Services : Release Customer Invoice -- To release a customer invoice. # Customer Invoice Processing In -- $ Corresponding Services : 2. Customer Invoice Request -- A request to create one or several customer invoices, or to take account of the data for the underlying business document when creating a customer invoice. $ Corresponding Collections : # Customer Invoice Request Processing Out -- $ Corresponding Services : Confirm Customer Invoice Request as Bulk -- To confirm the creation, change, or cancellation of multiple customer invoice request items. # Query Customer Invoice Request In -- $ Corresponding Services : Find Customer Invoice Request Basic Data by Elements -- To search for customer invoice requests based on the specified search criteria. # Customer Invoice Request Processing In -- $ Corresponding Services : Cancel Customer Invoice Request as Bulk -- To cancel one or multiple customer invoice requests. Maintain Customer Invoice Request as Bulk -- To create, change, or cancel one or more customer invoice requests. Release Customer Invoice Request as Bulk -- To release one or multiple customer invoice requests, by removing the billing block in order to enable creation of customer invoice requests. Request Invoicing as Bulk -- To trigger invoicing of multiple customer invoice requests. # Customer Invoice Request Action In -- $ Corresponding Services : Release Customer Invoice Request -- To release a customer invoice request. # Manage Customer Invoice Request In -- $ Corresponding Services : Read Customer Invoice Request -- To read a customer invoice request with its complete set of data based on the given identyfing elements. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 20. Customer Quote Processing -- The processing of quotations to customers offering the delivery of goods according to specific terms. $ Corresponding Groupings : 1. Customer Quote -- An offer by a seller to a customer for the delivery of goods or services according to fixed terms. The offer is legally binding for the seller for a specific period of time. $ Corresponding Collections : # Price Agreement Processing Out -- An interface to manage price agreement confirmations. $ Corresponding Services : Request Price Agreement Approval Submission -- To request submission of a price agreement approval. Request Price Agreement Approval Submission_V1 -- To request submission of a price agreement approval. Request Price Agreement Cancellation -- To request the cancelation of a price agreement. Request Price Agreement Change -- To request a change of a price agreement. Request Price Agreement Change_V1 -- To request a change of a price agreement. Request Price Agreement Creation -- To request the creation of a price agreement. Request Price Agreement Creation_V1 -- To request the creation of a price agreement. # Query Price Agreement Out -- An interface to manage price agreement queries. $ Corresponding Services : Find Price Agreement -- To read price agreement details. # Customer Quote Processing Out -- Group of Services for generating messages when changes are made to a customer quote. $ Corresponding Services : Confirm Customer Quote -- Confirms that a customer quote has been created, changed or canceled. Notify of Customer Quote -- Notifies that a customer quote has been changed. # Price Agreement Action Out -- An interface to manage customer actions related to a price agreement. $ Corresponding Services : Simulate Price Information -- To simulate price agreement information. Simulate Price Information_V1 -- To simulate price agreement information. # Manage Customer Quote -- Group of Services for managing customer quote data. $ Corresponding Services : Cancel Customer Quote -- Cancels a customer quote. Change Customer Quote -- Changes the data of a customer quote. Check Customer Quote Creation -- Tests if it is feasible to create a customer quote with certain data. Check Customer Quote Update -- Simulates the specified change and returns the entire customer quote with the change but does not save. Create Customer Quote_V1 -- Creates a customer quote. Create Cutomer Quote -- Creates a customer quote using the information about the customer and the products needed. Read Customer Quote -- An inquiry for a customer quote by its ID. The response contains the details of the offer made to the customer. Read Customer Quote Attachment Folder -- Retrieves the contents of a folder attached to a customer quote. Read Customer Quote Item -- Retrieves a data item from a customer quote. Read Customer Quote Item Simple -- Retrieves the data from a customer quote. Read Customer Quote_V1 -- Reads a customer quote. Update Customer Quote -- Updates a customer quote. Update Customer Quote Item -- Changes an item in a customer quote. # Price Agreement Processing In -- An interface to manage price agreement data. $ Corresponding Services : Change Customer Quote Based On Price Agreement Confirmation -- To change a customer quote based on the confirmation of a price agreement. # Customer Quote Processing In -- Group of Services for managing customer quote data, asynchronously. $ Corresponding Services : Cancel Customer Quote -- Cancels a customer quote. Change Customer Quote -- Changes the data in a customer quote. Create Customer Quote -- Creates a customer quote. # Query Customer Quote In -- Group of Services for querying the data in all available customer quotes. $ Corresponding Services : Find Customer Quote Basic Data by Elements -- Searches the customer quotes by the specified search criteria and returns the basic data. # Customer Quote Action In -- Group of Services for recording a customer s action regarding a specific quote and setting the status accordingly in the system. $ Corresponding Services : Acceptance Acknowledgement Customer Quote -- Request from a customer to Customer Quote Processing to acknowledge his quote acceptance and the confirmation containing the customer quote ID.The response indicates if the customer €™s acceptance of the customer quote has been acknowledged in Customer Quote Processing. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 22. Customer Rebate Processing -- Rebate processing calculates and represents all types of variable subsequent refunds and benefits for Customers. It provides up-to-date information on earned and expected rebates and their underlying business transactions. $ Corresponding Groupings : 1. Customer Rebate Register Entry -- A record of relevant data from customer business transactions involving product sales and service activities that can have an effect on rebates that the same or a related customer is entitled to. $ Corresponding Collections : # Accounting Out -- $ Corresponding Services : Notify of Rebate Register Entry as Bulk -- To notify third-party financial accounting that the rebate register entry has to be posted to the accounts. # Customer Rebate Register Entry Processing Out -- $ Corresponding Services : Confirm Customer Rebate Register Entry as Bulk -- To confirm the creation, change or cancellation of a customer rebate register entry. # Query Customer Rebate Register Entry In -- $ Corresponding Services : Find Customer Rebate Register Entry Basic Data by Elements -- To search for rebate register entries according to search criteria. # Customer Rebate Register Entry Processing In -- $ Corresponding Services : Cancel Customer Rebate Register Entry as Bulk -- To cancel a complete rebate register entry or specific rebate register entry items. Maintain Customer Rebate Register Entry as Bulk -- To create, change, or cancel one or more rebate register entries in the context of posting sales volume. # Customer Rebate Register Entry Action In -- $ Corresponding Services : Release Customer Rebate Register Entry -- To release rebate register entries, for example, to Accounting. Simulate Customer Rebate Register Entry -- To simulate creation or change of a rebate register entry. # Manage Customer Rebate Register Entry In -- $ Corresponding Services : Read Customer Rebate Register Entry -- To display and read a rebate register entry based on its identifying elements. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 24. Demand Side Management -- A process of managing energy demand of end users by influencing the quantity of consumed energy or the patterns of energy use. $ Corresponding Groupings : 1. Demand Side Management Agreement -- A document, valid for a specific period of time, that defines the terms and conditions for the granting of financial or product incentives. $ Corresponding Collections : # Demand Side Management Agreement Out -- A service interface for managing demand side management agreements. $ Corresponding Services : Notify of Measure Product Incentive Fulfillment -- To notify of demand side management agreement measure product incentives fulfillment. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 26. Digital Asset Management -- Group of operations for managing digital assets. $ Corresponding Groupings : 1. Digital Asset -- A digital asset is any form of content or media that have been formatted into a binary source that includes the right to use it. A digital file without the right to use it is not an asset. Digital assets are categorized in three major groups that may be defined as textual content (digital assets), images (media assets) and multimedia (media assets) $ Corresponding Collections : # Query Digital Asset Out -- Interface to query digital asset data $ Corresponding Services : Find Digital Asset Version Basic Data By Elements -- Request to find digital asset versions by elements. The response contains the details of the requested digital asset versions. The service can be called to find particular versions or the current version of several digital assets. # Entries for Digital Asset Configuration Out -- Interface to query digital asset configuration data $ Corresponding Services : Find Allowed Digital Asset Properties -- Request for digital asset search criteria fields (language-dependent). The response contains the list of search criteria fields with field labels and, if applicable, allowed fixed values in the requested language. Find Allowed Digital Asset Types -- Request to find allowed digital asset types # Manage Digital Asset Out -- Interface to manage digital assets $ Corresponding Services : Read Digital Asset Version Basic Data -- Request to read several digital asset versions, each identified by the digital asset ID and the version ID. Unless the version ID is specified, the current version is to be returned. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 28. Document Management -- Document Management combines all the activities required to creation, changing & processing of documents and allows to store and retrieve documents in a centralized vault. $ Corresponding Groupings : 1. Document -- A carrier of unstructured information as well as control and monitoring information. A Document can be defined as a file or folder. Every Document has a status and may or may not have properties. Note: It is not currently possible to define Documents as links to other business objects. $ Corresponding Collections : # Public Sector Manage Document In -- $ Corresponding Services : Create Public Sector Document -- To create a document in the SAP Records Management system. A document consists of a set of attributes and values and a file containing the contents of the document. Read Public Sector Document -- To read a document in the SAP Records Management system. Both the attributes and content of the document are read. Update Public Sector Document -- To update a document in the SAP Records Management system. Both the attributes and content of the document may be updated with this operation. # Public Sector Query Document In -- $ Corresponding Services : Find Public Sector Document by Elements -- To find a document in the SAP Records Management system using the document attributes. The search does not include the contents of the document. 2. Record Folder -- A well-organized and, if required, hierarchical compilation of documents and other records, which belong together in a factual manner and which are used in the area of Public Services or similar areas. This compilation usually gets an identifier (reference), which is composed based on fixed rules. It contains additional administrative data like a title, properties, access control information, a status, instructions for keeping, destroying and archiving as well as information on its internal structure. $ Corresponding Collections : # Query Record Folder In -- $ Corresponding Services : Find Record Folder by Elements -- To find a record folder in the SAP Records Management system using its attributes. The search does not include the contents of the record folder. # Manage Record Folder In -- $ Corresponding Services : Create Record Folder -- To create a record folder in the SAP Records Management system. Read Record Folder -- To read a record folder in the SAP Records Management system. Read Record Folder Business Folder Business Object Reference -- To obtain the details of a specific object reference in a record folder. Update Record Folder -- To update the attributes of a record folder in the SAP Records Management system. Update Record Folder Business Folder Business Object Reference -- To add a reference to a document or record folder within a record folder. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 30. Financial Services Customer Quote Processing -- Financial Services Customer Quote Processing executes and operates quotations for financial service products and product bundles. This includes product specific calculations as well as the creation of contracts in the respective transactional systems. $ Corresponding Groupings : 1. Financial Services Customer Quote -- A Financial Services Customer Quote is an offer from a financial services institute to a financial services customer regarding the delivery of goods and provision of services at a certain prices, for a certain quantity, and at a certain time. $ Corresponding Collections : # Credit Usage Out -- $ Corresponding Services : Request Credit Worthiness Check -- To send the credit worthiness query for a business partner to SAP Credit Management. # Loan Contract Out -- $ Corresponding Services : Request Loan Contract Creation -- To send a request a loan management system to create a loan contract. # Loan Calculation Out -- $ Corresponding Services : Query Loan Calculation -- To send a query to a loan management service requesting a loan calculation. # Loan Contract In -- $ Corresponding Services : Change Financial Services Quote based on Loan Contract Creation -- To change a financial services quote based on loan contract creation. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 31. Human Capital Master Data Management -- The management of work agreements, employments, and human capital master data that is used in different HCM areas. $ Corresponding Groupings : 1. Work Agreement -- A contract between employer and employee by means of which the employee is obliged to provide his or her labor while the employer is obliged to provide the agreed compensation. Comment The activities and responsibilities of the employee are specified in the work agreement. This agreement establishes an employment. It is the foundation for further particulars such as working time and salary details specified in other objects. $ Corresponding Collections : # Query Work Agreement In -- Group of operations used to retrieve work agreement data. $ Corresponding Services : Find Employee by Work Agreement and Employee Basic Data -- To retrieve a list of employees based on name, work address, company, or user ID. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 33. Identity Management -- Identity Management deals with identifying individuals in a system landscape and controlling their access by associating user rights and restrictions. $ Corresponding Groupings : 1. Identity -- An identity is a representation of the uniqueness of a human person or non-human subject in a uniform way. The identity specifies the person's or subject's credentials for accessing systems in a system landscape, the granted authorizations and the system settings which are valid for the person or subject. $ Corresponding Collections : # Query Identity In -- An interface to retrieve a list of identities based on different criteria and display the result which is a list of identities and assigned objects. $ Corresponding Services : Find Business Partner Basic Data by Identity -- To find a business partner based on user account details and return basic data such as name, address, and communication details. Find Identity By Business Partner -- To display the data such as user account and role assignment for a selected identity such as a business partner. # Manage Identity In -- An interface to manage identity data. $ Corresponding Services : Change Identity -- To change identity data such as user account and role assignment for a business partner, for example, an internet user or channel partner contact, who is not an employee. Create Identity -- To create an identity containing user account and role assignment information for Internet users or channel partner contacts who are not employees. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 34. Installed Base Data Processing -- The management and structuring of installed objects, such as personal computers or parts of a software installation, in an installed base, according to their logical or physical location. $ Corresponding Groupings : 1. Installation Point -- A physical or logical location at which a business object, for example software or a material, is installed during a certain period of time. An installation point contains descriptive information about its installed object, for example, the quantity of materials used, and can be structured in a hierarchical relationship with other installation points. $ Corresponding Collections : # Query Installation Point In -- A group of Services for querying an installation point. $ Corresponding Services : Find Installation Point Basic Data by Address -- To list all installation points that match the specified search address. Find Installation Point Basic Data by Identifying Elements -- To list the installation points that match the search elements. Find Installation Point Basic Data by Installed Base -- To list all installation points that match the specified search. Find Installation Point Basic Data by Installed Product -- To lists the installation points that match the search installed object. # Manage Installation Point In -- A group of Services for creating, reading, changing and canceling an installation point. $ Corresponding Services : Cancel Installation Point -- To cancel an installation point. Change Installation Point -- To change an installation point. Create Installation Point -- To create an installation point. Read Installation Point -- To read an installation point. 2. Installed Base -- An Installed Base is a container that holds structured information of Groupings and their compositions as well as their business features. Installed Base Components carry properties of business objects (e.g. Material or Individual Material), which have been assigned to an Installed Base. They can be multi-level structured, are time dependent and contain descriptive information about their corresponding business component. Content of an Installed Base Component might for instance be: Address and/or application specific extensions. $ Corresponding Collections : # Query Installed Base In -- A group of Services for querying an installed base. $ Corresponding Services : Find Installed Base Basic Data by Address -- To list the installed bases that match the search address. Find Installed Base Basic Data by Elements -- To list the installed bases that match the search criteria. Find Installed Base Basic Data by Party -- To list the installed bases that match the search party. # Manage Installed Base In -- A group of Services for creating, reading, changing and canceling an installed base. $ Corresponding Services : Cancel Installed Base -- To cancel an installed base. Change Installed Base -- To change an installed base. Create Installed Base -- To create an installed base. Read Installed Base -- To read an installed base. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 35. Intellectual Property Rights Inventory Management -- Intellectual Property Rights Inventory Management processes requirements to certain rights to pieces of intellectual property and inquiries whether they are available. It considers acquired and self-produced rights as well as already consumed or sold rights and release restrictions. $ Corresponding Groupings : 1. Intellectual Property Rights Availability Inquiry -- An inquiry into the rights to an intellectual property, which can be restricted to a certain period of time, a certain market segment, and a certain quantity. The inquiry includes available rights as well as rights that are already consumed or sold $ Corresponding Collections : # Intellectual Property Rights Availability Inquiry Processing In -- $ Corresponding Services : Simulate Inquiry Confirmation Rights Group -- To check the rights availability status for several pieces of intellectual property. Simulate Inquiry Confirmation Rights Group as Bulk -- To submit multiple simulated rights availability requests within the same service operation. Simulate Inquiry Single Product -- To simulate the detailed rights availability of a single piece of intellectual property. Intellectual Property Rights Availability Inquiry -- @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 38. Lead Processing -- Lead Processing is used to handle the potential interest of a business partner and the interactions with him over a certain time frame. $ Corresponding Groupings : 1. Lead -- A business transaction that describes the potential or projected business interests of a business partner and the interactions based on this, over a period of time. It contains information for uniquely identifying it, and business-relevant entries, such as the priority, origin, and category of a lead. It also contains the party that the lead is based on and the parties involved in implementing the lead. $ Corresponding Collections : # Lead Processing Out -- An outbound interface to process leads asynchronously. $ Corresponding Services : Confirm Lead -- To confirm the creation, modification, or cancelation of a lead. # Manage Lead In -- An interface to manage leads. $ Corresponding Services : Cancel Lead -- To cancel a lead. Change Lead -- Changes a lead with its basic data. Change Lead_V1 -- To change a lead. Create Lead -- Creates a lead with its basic data. Create Lead_V1 -- To create a lead. Read Lead -- To read the data of a lead. Update Lead -- To update a lead. # Query Lead In -- An interface to find leads. $ Corresponding Services : Find Lead Basic Data by Elements -- To search by elements to find the basic data of one or more leads. Find Lead by Prospect And Qualification Level -- Retrieves lead documents based on the prospect and qualification level of the lead. # Lead Processing In -- An inbound interface to process leads asynchronously. $ Corresponding Services : Cancel Lead -- To cancel a lead asynchronously. Change Lead -- To change a lead asynchronously. Create Lead -- To create a lead asynchronously. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 40. License Usage Confirmation Processing -- License Usage Confirmation Processing is used to handle the usage of licensed rights. This includes reporting the usage data such as revenue earned or number of copies sold. $ Corresponding Groupings : 1. License Contract Usage Report -- A report on the usage of rights that are licensed to a licensee through a particular contract. $ Corresponding Collections : # License Contract Usage Report Out -- An interface to send a confirmation detailing the status of whether the license usage confirmation data was properly created in the licensor s system. $ Corresponding Services : Confirm Report as Bulk -- To receive a notification about which data records the system processed properly. # License Contract Usage Report In -- An interface to receive license usage confirmation values. $ Corresponding Services : Maintain Report as Bulk -- To send a license usage confirmation report. License Contract Usage Report -- @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 42. Loyalty Membership Activity Processing -- The process of recording and validating event(s) related to a specific membership that is processed against the reward rules defined in the loyalty program to award points, redeem points, use benefits and evaluate memberships for potential change in tier levels. $ Corresponding Groupings : 1. Loyalty Membership Activity Journal -- A journal of one or more events related to a specific membership that is processed against the reward rules defined in the loyalty program to award points, redeem points, use benefits and evaluate memberships for potential change in tier levels. $ Corresponding Collections : # Loyalty Membership Activity Journal Processing Out -- An interface for confirming loyalty membership activity journal data. $ Corresponding Services : Confirm Loyalty Membership Activity Journal as Bulk -- To confirm loyalty membership activity journal as bulk. # Loyalty Membership Activity Journal Processing In -- An interface for processing loyalty membership activity journal data as bulk. $ Corresponding Services : Maintain Loyalty Membership Activity Journal as Bulk -- To maintain loyalty membership activity journal as bulk. # Manage Loyalty Membership Activity Journal In -- An interface for managing loyalty membership activity journal data. $ Corresponding Services : Maintain Loyalty Membership Activity Journal -- To maintain a loyalty membership activity journal. # Query Loyalty Membership Activity Journal In -- A service interface for retrieving loyalty membership activity journal data. $ Corresponding Services : Find Loyalty Membership Activity Journal Membership by Elements -- To search for one or more loyalty membership activity journals by specific criteria. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 44. Loyalty Programme Membership Data Management -- Enables processing of membership relevant information such as tier group and point account status that establish the affiliation of the customer to the respective loyalty program. $ Corresponding Groupings : 1. Loyalty Programme Membership -- Loyalty program membership entitles a customer to specific benefits and privileges defined in the loyalty program. It links a customer to a loyalty program. $ Corresponding Collections : # Manage Loyalty Programme Membership In -- A service interface for managing loyalty program membership data. $ Corresponding Services : Create Loyalty Programme Membership -- To create a loyalty program membership for existing loyalty program customer. Read Loyalty Programme Membership -- To read loyalty program membership data. Update Loyalty Programme Membership -- To update loyalty program membership data. # Query Loyalty Programme Membership In -- A service interface for retrieving loyalty program membership and customer data. $ Corresponding Services : Find Loyalty Programme Membership Basic Data by Elements -- To search for loyalty programme membership(s) and customer data. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 46. Measurement Master Data Management -- $ Corresponding Groupings : 1. Measuring Device -- A MeasuringDevice is a device located at a point on an individual material or an installation point using which a specific characteristic of the individual material or installation point is measured $ Corresponding Collections : # Manage Measuring Device In -- A service interface for creating, changing, and retrieving measuring devices and their readings. $ Corresponding Services : Change Measuring Device -- To change a measuring device. Create Measuring Device -- To create a measuring device. Read Measuring Device -- To retrieve a measuring device and all its readings. # Query Measuring Device In -- A service interface for searching for measuring devices. $ Corresponding Services : Find Measuring Device Basic Data by Elements -- To search for measuring devices that match search criteria. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 47. Opportunity Processing -- Opportunity Processing is used to handle recognized possibilities for sales of products or services. An opportunity can result from a trade fair, a sales deal or a bid invitation. It summarizes a variety of business information such as the expected sales revenue or expected net value. $ Corresponding Groupings : 1. Opportunity -- A document used in Opportunity Management, representing a recognized possibility for sales of products or services. An opportunity can result from a trade fair, a sales deal or a bid invitation. It summarizes a variety of business information such as the expected sales revenue or expected net value. $ Corresponding Collections : # Query Opportunity In -- $ Corresponding Services : Find Opportunity by Elements -- Finds the Opportunity data by its elements # Manage Opportunity In -- $ Corresponding Services : Change Opportunity -- Changes an Opportunity with the requested changes and the confirmation is sent for the same. Create Opportunity -- Creates a Opportunity using information of the Prospect and the products needed. Read Opportunity -- A query to and response from Opportunity Processing to provide Opportunity data. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 48. Organisational Management -- $ Corresponding Groupings : 1. Responsibility -- A description of the specific rights and duties of a responsible acting agent, such as a person or an organizational center. $ Corresponding Collections : # Query Responsibility In -- An interface to find business partners and their responsibilities. $ Corresponding Services : Find Business Partner Basic Data By Responsibility and Business Partner Elements -- To find a business partner responsible using responsibilities and other business partner properties. Find Responsibility By Responsible Agent -- To find the responsibilities for a selected agent. # Manage Responsibility In -- An interface to create and change responsibilities. $ Corresponding Services : Change Responsibility -- To change the responsibilities of a selected agent. Create Responsibility -- To create responsibility for a selected agent. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 50. Price Master Data Management -- Price Master Data Management enables a company to manage price-related data both for sales and procurement processes. It includes management of prices, discounts and surcharges. $ Corresponding Groupings : 1. Sales Price Specification -- A specification of a price, a discount, or a surcharge for sales and service. The specification is defined for a combination of properties and is valid for a specific period. $ Corresponding Collections : # Sales Price Specification Out -- Group of response services for data record simulation of sales price specifications $ Corresponding Services : Respond Sales Price Specification Check as Bulk -- Sends the data records that result from the simulation of creating or changing sales price specifications, as they would be if the simulated creation/change were saved. # Sales Price Specification Processing Out -- An interface to confirm sales price specification requests asynchronously. $ Corresponding Services : Confirm Sales Price Specification as Bulk -- This operation is deprecated. Moving forward we recommend using the Confirm Sales Price Specification As Bulk_V1 operation. Confirm Sales Price Specification As Bulk_V1 -- To confirm one or more sales price specifications asynchronously. # Manage Sales Price Specification In -- Group of operations used to manage sales price related data $ Corresponding Services : # Query Sales Price Specification In -- Group of operations used to retrieve a list of sales price specification records, based on different search criteria $ Corresponding Services : Find Sales Price Specification by Elements -- Finds sales price specification records based on certain selection criteria # Sales Price Specification Processing In -- An interface to process sales price specifications asynchronously. $ Corresponding Services : Cancel Sales Price Specification as Bulk -- This operation is deprecated. Moving forward we recommend using the Cancel Sales Price Specification as Bulk_V1 operation. Cancel Sales Price Specification as Bulk_V1 -- To cancel one or more sales price specifications asynchronously. Change Sales Price Specification as Bulk -- This operation is deprecated. Moving forward we recommend using the Change Sales Price Specification as Bulk_V1 operation. Change Sales Price Specification as Bulk_V1 -- To change one or more sales price specifications asynchronously. Create Sales Price Specification as Bulk -- This operation is deprecated. Moving forward we recommend using the Create Sales Prices Specification as Bulk_V1 operation. Create Sales Prices Specification as Bulk_V1 -- To create one or more sales price specifications asynchronously. # Sales Price Specification In -- Group of operations used to simulate mass editing of sales price specifications $ Corresponding Services : Check Sales Price Specification Change as Bulk -- Simulates mass change of sales price specification records to check the quality of the used data Check Sales Price Specification Creation as Bulk -- Simulates mass creation of sales price specification records to check the quality of the used data @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 52. Product Catalogue Authoring -- Allows the creation and management of product catalogs and their content. This contains the structuring of product catalog data based on product master data and the management of associated information. $ Corresponding Groupings : 1. Product Catalogue -- A product catalog is a hierarchical directory of products and/or services. Associated information such as descriptions, texts, images, attributes and prices can be added to the products and services in the catalog. The product catalog can be used to effectively present products or services in the World Wide Web or using other media. It supports customer and partner in searching and finding requested products or services. $ Corresponding Collections : # Product Catalogue Out -- A service interface for confirming product catalog publishing. $ Corresponding Services : Confirm Product Catalogue Publishing -- Confirms that a product catalog was published. # Manage Product Catalogue In -- A group of Services for managing product catalogs. $ Corresponding Services : Change Product Catalogue Basic Data -- Changes the basic data in a product catalog. Create Product Catalogue Basic Data -- Creates a product catalog with basic data. Read Product Catalogue Basic Data -- Reads the basic data in a product catalog. Read Product Catalogue Item -- Reads all items in a product catalog section. Read Product Catalogue Section -- Reads all sections of a product catalog. Update Product Catalogue Item -- Updates a product catalog item. Update Product Catalogue Section -- Updates a product catalog section. # Query Product Catalogue In -- A service interface for finding product catalogs by elements. $ Corresponding Services : Find Product Catalogue Simple by Elements -- Lists the product catalogs that match the search criteria. # Product Catalogue In -- A service interface for requesting product catalog publishing. $ Corresponding Services : Request Product Catalogue Publishing -- Publishes a product catalog. # Product Catalogue Action In -- A service interface for approving product catalogs. $ Corresponding Services : Approve Product Catalogue -- Approves a product catalog. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 54. Product Configuration Management -- The management of all product configuration data. Contains the specification of complete and consistent product configurations, which is described by a product configuration model. Furthermore it can be used to perform product configurations without the existence of a surrounding transactional business document in order to find and determine complete and consistent product configurations. $ Corresponding Groupings : 1. Product Configuration -- The composition of a configurable product with its property valuations. A Product Configuration contains interrelationships and property valuations that result from the process of configuring. It can consist of several composition levels. $ Corresponding Collections : # Product Configuration Out -- An interface that enables the integration of external configuration engines into the quotation and order processes in SAP Customer Relationship Management (SAP CRM). $ Corresponding Services : Read Product Configuration -- To read a configuration object. Request Product Configuration Cancellation -- To cancel a configuration object. Request Product Configuration Creation -- To create a configuration object. # Manage Product Configuration In -- An interface that enables communication with Configuration Engine in the application platform. $ Corresponding Services : Check Product Configuration Creation -- To create, check and read a configuration object. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 56. Product Data Maintenance -- Product Data Processing enables a company to manage all product data that describes its tangible and intangible products and that is relevant to control its business processes, such as sales, purchasing, planning, production, and accounting processes. $ Corresponding Groupings : 1. Individual Material -- An object that occurs only once in the world and is uniquely identifiable. The term covers for example: - the most often occourring use case is an instance of a material for example a coffeemachine with an unique number assigned by the manufacturer or a vehicle with a specific licences plate number - a Software/Hardware used in Information Technology for example Monitors, Networkservers - machines, which are serviced and the places, where they are situated $ Corresponding Collections : # Manage Individual Material In -- Group of operations used to manage individual material data. $ Corresponding Services : Change Individual Material -- Changes the specified data for an individual material (object), such as its basic data or other directly related data. Create Individual Material -- Creates an individual material (object) with its basic data and, if requested, any directly related data. # Query Individual Material In -- Group of operations used to retrieve a list of individual material records based on different criteria and provide a list of individual material records as a result. $ Corresponding Services : Find Individual Material Basic Data by Elements -- Returns the object ID and basic data for a list of individual materials (objects) that match the specified search criteria. 2. Intellectual Property -- An intangible product consisting of the inalienable property that is acquired by an act of creation. $ Corresponding Collections : # Query Intellectual Property In -- An interface to execute a search for intellectual properties (instances of the Intellectual Property business object) $ Corresponding Services : Find Intellectual Property Basic Data by Elements -- To find one or more intellectual properties (instances of the Intellectual Property business object) by providing various search criteria. # Manage Intellectual Property In -- An interface to request the creation, update or reading of Intellectual Properties (instances of the Intellectual Property business object) $ Corresponding Services : Create Intellectual Property -- To create an intellectual property (an instance of the Intellectual Property business object) Read Intellectual Property -- To read the details of an intellectual property (an instance of the Intellectual Property business object) based on the intellectual property (IP) ID you provide. Update Intellectual Property -- To change the information contained in an intellectual property (an instance of the Intellectual Property business object) 3. Material -- A tangible product that can be created and then represents a business value. Its creation or production is time-independent of its sale and consumption or use. A material can be traded, used in manufacturing, consumed, or produced. $ Corresponding Collections : # Material Processing Out -- An outbound interface to processes materials asynchronously. $ Corresponding Services : Confirm Material -- To confirm the creation or change of a material asynchronously. Confirm Material As Bulk -- To confirm the creation of one or many materials asynchronously. Confirm Material as Bulk_V1 -- To confirm materials. # Material Processing In -- An inbound interface to process materials asynchronously. $ Corresponding Services : Change Material -- To change a material asynchronously. Create Material -- To create a material asynchronously. Create Material As Bulk -- To create one or many materials asynchronously. Create Material as Bulk_V1 -- To create materials. # Manage Material In -- An interface to manage materials. $ Corresponding Services : Change Material -- To change a material. Create Material -- To create a material. Read Material -- To read the data on a material. Read Material Attachment Folder -- To read the document attached to a material. # Query Material In -- An interface to find basic data on materials. $ Corresponding Services : Find Material Basic Data by Elements -- To find the basic data of the materials that match the search criteria. 4. Service Product -- An intangible product that describes the provision of a service. A service is provided at the time of its use. $ Corresponding Collections : # Service Product Processing Out -- An interface to processes service products asynchronously. $ Corresponding Services : Confirm Service Product -- To confirm the creation or change of a service product asynchronously. Confirm Service Product As Bulk -- To confirm the creation of one or many service products asynchronously. # Manage Service In -- An interface to manage service products. $ Corresponding Services : Change Service Product -- To change a service product. Create Service Product -- To create a service product. Read Service Product -- To read the data on a service product. Read Service Product Attachment Folder -- To read the document attached to a service product. # Service Product Processing In -- An interface to process service products asynchronously. $ Corresponding Services : Change Service Product -- To change a service product asynchronously. Create Service Product -- To create a service product asynchronously. Create Service Product As Bulk -- To create one or many service products asynchronously. Create Service Product as Bulk_V1 -- To create service products. # Query Service In -- An interface to find basic data on service products. $ Corresponding Services : Find Service Product Basic Data by Elements -- To find the basic data of the service products that match the search criteria. 5. Warranty -- A guarantee to vouch for defects or faults in the product purchased that is valid for a specific period of time. The type and scope of these services, such as repairing a defect for free or taking the product back, are defined in the warranty. $ Corresponding Collections : # Manage Warranty In -- Group of Services for managing a warranty. $ Corresponding Services : Change Warranty -- Changes or adds data to a warranty, such as new or additional code limitations or service limitations. Create Warranty -- Creates a customer warranty or vendor warranty with a warranty period and other basic data. Read Warranty -- Returns all warranty details, such as whether the warranty is time-dependent or counter-dependent, and the warranty period. # Query Warranty In -- A service interface for querying warranties. $ Corresponding Services : Find Warranty Basic Data by Elements -- Returns the warranty ID for a list of warranties that match the specified search criteria. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 59. Product Marketing -- Facilitates activities from a seller to (possible) customers with the interest of generating product awareness, differentiation and demand. $ Corresponding Groupings : 1. Product Proposal -- One or several products which a seller can recommend to a customer as a suggestion to buy. $ Corresponding Collections : # Product Proposal Query In -- A service interface for finding product proposals. $ Corresponding Services : Find Product Proposal by Elements -- Finds product proposals. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 62. Sales Contract Processing -- Sales Contract Processing is used to handle outline sales agreements that contain special conditions negotiated between the vendor and a customer. For example:- Price, target value or target quantity. A sales contract is valid for a specified period. A customer submits a sales order to release products from the amount agreed in the contract, which is handled in Sales Order Processing. $ Corresponding Groupings : 1. Sales Contract -- An outline sales agreement that contains special conditions negotiated between the vendor and a customer, for example, price, target value or target quantity. A sales contract is valid for a specified period. A customer submits a sales order to release products $ Corresponding Collections : # Sales Contract Processing Out -- Responses and confirmations of asynchronous sales contract requests $ Corresponding Services : Confirm Sales Contract -- To confirm the creation, update, or cancellation of a sales contract. Notify of Sales Contract -- To notify the system about a significant change in a sales contract. # Manage Sales Contract In -- Group of operations for managing sales contract data $ Corresponding Services : Cancel Sales Contract -- To cancel a sales contract Check Sales Contract Creation -- To check if a sales contract will be created. Check Sales Contract Update -- To check data before updating a sales contract Create Sales Contract -- To create a sales contract Read Sales Contract -- To read a sales contract. Read Sales Contract Attachment Folder -- To read the attachments for a sales contract. Update Sales Contract -- To update a sales contract. # Query Sales Contract In -- Group of synchronous find operations $ Corresponding Services : Find Sales Contract Basic Data by Elements -- To finds sales contract data, based on selection elements. # Sales Contract Processing In -- Group of operations used to manage sales contracts asynchronously $ Corresponding Services : Change Sales Contract -- To change a sales contract. Create Sales Contract -- To create a sales contract. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 64. Sales Order Processing -- Sales Order Processing handles customers' requests to a company for the delivery of goods or services at a certain time. The request is received by a sales area, which is then responsible for fulfilling the contract. $ Corresponding Groupings : 1. Sales Order -- An agreement between a seller and a customer concerning the sale and delivery of goods, as well as any services that are associated with these processes, on a specific date, for a specific quantity, and for a specific price. $ Corresponding Collections : # Ordering Out -- An interface to confirm sales orders asynchronously. $ Corresponding Services : Confirm Sales Order -- To confirm that a purchase order has been created, changed, or cancelled asynchronously. # Sales Order Processing Out -- An interface to confirm and notify sales orders asynchronously. $ Corresponding Services : Confirm Sales Order -- To confirm the creation of a sales order. Notify of Sales Order -- To send a notification about significant changes to a sales order. # Ordering In -- An interface to manage B2B purchase orders asynchronously. $ Corresponding Services : Cancel Sales Order -- To cancel a purchase order asynchronously. Change Sales Order -- To change a purchase order asynchronously. Create Sales Order -- To directly place a purchase order in a B2B scenario, asynchronously. # Manage Sales Order In -- An interface to manage sales orders. $ Corresponding Services : Cancel Sales Order -- To cancel one or more items in a sales order. Change Sales Order Product Availability Requirement Confirmation -- Check Sales Order Creation -- To check the data before creating a sales order. Check Sales Order Update -- To check the data before updating a sales order. Create Sales Order -- To create a sales order. Read Sales Order Attachment Folder -- To read the attachments of a sales order. Read Sales Order Item -- To read one item in a sales order. Read Sales Order Item Simple -- To read a simple list of all items in a sales order. Read Sales Order_V1 -- To read a sales order. Update Sales Order -- To change a sales order. Update Sales Order Item -- To update items in a sales order. # Sales Order Processing In -- An interface to manage sales orders asynchronously. $ Corresponding Services : Cancel Sales Order -- To cancel one or more items in a sales order. Change Sales Order -- Changes a sales order according to a request Create Sales Order -- To create a sales order. # Query Sales Order In -- An interface to retrieve one or more sales orders that match the search criteria. $ Corresponding Services : Find Sales Order Basic Data by Elements -- To find sales orders and retrieve their basic data. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 66. Service Confirmation Processing -- Service confirmation processing is used to handle services rendered for a service order. This includes reporting back working times, materials used, as well as any expenses incurred during the service activities. These particulars are used as a basis for keeping track of working times, updating stock levels for spare parts, processing invoices, and cost accounting. $ Corresponding Groupings : 1. Service Confirmation -- A record of services and spare parts that a service technician reports back after performing a service for a customer. A service confirmation documents actual working times spent and spare parts used for the service. These particulars are used as a basis for processing customer invoices, updating stock levels for spare parts, carrying out cost accounting, and keeping track of working times. $ Corresponding Collections : # Manage Service Confirmation In -- An interface to manage a service confirmation. $ Corresponding Services : Create Service Confirmation -- Creates a service confirmation. Create Service Confirmation For Service Provider -- Creates a service confirmation for a service provider. Read Service Confirmation -- Retrieves the details of a service confirmation. Update Service Confirmation -- Updates a service confirmation. # Query Service Confirmation In -- An interface for finding service confirmations based on different criteria. $ Corresponding Services : Find Service Confirmation Basic Data by Elements -- Finds service confirmations. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 68. Service Industries Business Partner Data Management -- Service Industries Business Partner Data Management enables a Service Industries company to manage all Business Partner data to control its business processes such as sales and accounting processes. $ Corresponding Groupings : 1. Service Industries Business Agreement -- An agreement between a company and one or more business partners to control business transactions such as open item accounting and billing. $ Corresponding Collections : # Manage Service Industries Business Agreement In -- Group of operations used to manage Service Industries Business Agreements synchronously $ Corresponding Services : Change Service Industries Business Agreement -- To change a Service Industries Business Agreement. Create Service Industries Business Agreement -- To create a Service Industries Business Agreement. Read Service Industries Business Agreement -- To read Service Industries Business Agreements. # Query Service Industries Business Agreement In -- Group of operations used to retrieve a list of Service Industries Business Agreements based on different criteria $ Corresponding Services : Find Service Industries Business Agreement Simple by Business Partner -- To find Service Industries Business Agreements for a business partner. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 70. Service Order Processing -- Service Order Processing is used to handle short-term agreements between a customer and a service provider, in which the customer orders one-off services. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed. The service order is also used to schedule resources and plan availability of spare parts, and can include extra expenses required to execute service jobs (for example, travel expenses). $ Corresponding Groupings : 1. Service Order -- An agreement between a service provider and a customer about the execution of services at a specific time and for a specific price. In addition, the service order contains planning for personnel, spare parts, and other expenses that are necessary for providing the services. $ Corresponding Collections : # Service Order Processing Out -- Group of asynchronous operations $ Corresponding Services : Confirm Service Order as Bulk -- To confirm the creation or change of service orders as bulk asynchronously. # Service Order Processing In -- Group of asynchronous operations $ Corresponding Services : Change Service Order as Bulk -- To change service orders as bulk asynchronously. Create Service Order as Bulk -- To create service orders as bulk asynchronously. # Query Service Order In -- A service interface for retrieving a list of service orders, based on different criteria. $ Corresponding Services : Find Service Order Basic Data by Elements -- To find service orders that match search criteria. Find Service Order by Party -- To find service orders based on the business partner. Find Service Order by Service Assignment -- To find the service order directly related to a service assignment. # Manage Service Order In -- A service interface for creating, changing, and retrieving service orders. $ Corresponding Services : Create Service Order -- To create a service order. Read Service Order -- To retrieve a service order with its complete set of data. Read Service Order For Service Provider -- To retrieve the details of a service order for a service provider (business partner) based on the service order ID. Update Service Order -- To change a service order. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 72. Service Order Quotation Processing -- Service Order Quotation Processing is used to offer customers a service order quotation before concluding the actual service order. This gives customers the opportunity to find out more about prices and delivery conditions for services, spare parts, tools and other expenses before agreeing to the service order. $ Corresponding Groupings : 1. Service Order Quotation -- A legally binding offer with fixed conditions made to a customer for the performance of services, for the delivery of spare parts, the usage of tools or other expenses. $ Corresponding Collections : # Manage Utilities Service Order Quotation In -- Group of Services to manage utilities specific service order quotations $ Corresponding Services : Change Utilities Service Order Quotation -- To change a Utilities Service Order Quotation. Create Utilities Service Order Quotation -- To create a Utilities Service Order Quotation. Read Utilities Service Order Quotation -- To read Utilities Service Order Quotations. # Manage Service Order Quotation In -- A group of Services for managing a service order quotation. $ Corresponding Services : Change Service Order Quotation -- Changes a service order quotation. Create Service Order Quotation -- Creates a service order quotation. Read Service Order Quotation -- Retrieves the details of a service order quotation. # Query Utilities Service Order Quotation In -- Group of operations to retrieve a list of utilities specific service order quotations based on different utilities specific criteria. $ Corresponding Services : Find Utilities Service Order Quotation Simple By Elements -- To find Utilities Service Order Quotations. # Query Service Order Quotation In -- A service interface for finding service order quotations. $ Corresponding Services : Find Service Order Quotation Basic Data by Elements -- Finds service order quotations. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 73. Service Request Processing -- The logging and resolving of service requests concerning issues that customers have, usually with regard to products. $ Corresponding Groupings : 1. Service Request -- A request from a customer to a service provider to solve an issue that the customer has with regard to a product. In addition to the description and the categorization of the issue, the Service Request contains the documentation and the results of the resolution, as well as the expenses incurred. $ Corresponding Collections : # Service Request Out -- An interface to confrim service requests asynchronously. $ Corresponding Services : Confirm Service Request -- To confirm the creation of, or change to, a service request. Confirm Service Request as Bulk -- To confirm the creation of, or change to, one or many service requests. # Service Request In -- An interface to create or change service requests asynchronously. $ Corresponding Services : Change Service Request -- To change a service request asynchronously. Change Service Request as Bulk -- To change one or many service requests asynchronously. Create Service Request -- To create a service request asynchronously. Create Service Request as Bulk -- To create one or many service requests asynchronously. # Query Service Request In -- An interface to find service requests. $ Corresponding Services : Find Service Request Basic Data By Elements -- To read the basic data of all service requests that match the search criteria. # Manage Service Request In -- An interface to manage service requests. $ Corresponding Services : Create Service Request -- To create a service request synchronously. Read Service Request -- To read a service request. Update Service Request -- To change a service request synchronously. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 75. Territory Management -- A process of structuring and organizing territories according to user-defined criteria. This involves initial definition, continuous management and subsequent re-alignments $ Corresponding Groupings : 1. Territory -- Segment of the market defined by a combination of attributes such as geographical information, product categories or accounts that are used to describe its responsibility $ Corresponding Collections : # Manage Territory In -- An interface to manage territories. $ Corresponding Services : Change Territory -- To change the territory attributes or employee relationships of a territory. Create Territory -- To create a territory valid for a given period. Read Territory Basic Data -- To read the basic data of a territory on a given date. The basic data includes Territory ID, Territory Description, Parent ID and Territory PathID. Read Territory Relationship -- To read the relationships between a territory and accounts, products and/or sales areas on a given date. Read Territory Scope -- To read the scope of a territory. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 76. Trade Promotion Agreement Management -- The management of trade promotion agreements. $ Corresponding Groupings : 1. Trade Promotion Agreement -- A non-binding document that outlines all promotional activity that a manufacturing company plans to run for a retail account. A trade promotion takes place within a specified period of time and for a certain product category or brand. A trade promotion agreement gives a guideline for promotion planning and provides reports summarizing the planned promotions. $ Corresponding Collections : # Trade Promotion Agreement Out -- An interface to manage trade promotion agreement confirmations. $ Corresponding Services : Confirm Trade Promotion Agreement -- To confirm that a trade promotion agreement has been created or not. Confirm Trade Promotion Agreement as Bulk -- To confirm that one or many trade promotion agreements have been created or not. # Trade Promotion Agreement In -- An interface to manage trade promotion agreements. $ Corresponding Services : Create Trade Promotion Agreement -- To create a trade promotion agreement. Create Trade Promotion Agreement as Bulk -- To create one or many trade promotion agreements. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 78. Trade Promotion Management -- The management of trade promotions, that is marketing activities in cooperation with retailers, to achieve a corporate marketing and sales strategy. Trade promotions enable increases in brand capital, name recognition, market share and sales volume, as well as an improvement in the placement of new products on the market. $ Corresponding Groupings : 1. Trade Promotion -- A marketing activity with a specified period of time to drive consumer behavior, particularly to build demand. A trade promotion is paid for by manufacturers of consumer goods to retailers for merchandising support. $ Corresponding Collections : # Trade Promotion Out -- An interface to manage trade promotion confirmations. $ Corresponding Services : Confirm Trade Promotion -- To confirm whether a create or change of a trade promotion was successful or not. Confirm Trade Promotion as Bulk -- To confirm whether one or many trade promotions were created successfully or not. Notify of Trade Promotion -- To notify subscribers of an event triggered by a change to a trade promotion. # Trade Promotion In -- An interface to manage trade promotions. $ Corresponding Services : Change Trade Promotion -- To change a trade promotion. Create Trade Promotion -- To create a trade promotion. Create Trade Promotion as Bulk -- To create one or many trade promotions. # Query Trade Promotion In -- An interface to retrieve trade promotion data. $ Corresponding Services : Read Trade Promotion -- To read specified trade promotions. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 80. Utilities Installed Base Data Processing -- Utilities Installed Base Data Processing is the management and structuring of the utilities specific installed base data, e.g. Utilities Installation Points. $ Corresponding Groupings : 1. Utilities Installation Point -- A physical location at which a Utilities device can be installed and utility services can be supplied. $ Corresponding Collections : # Manage Utilities Installation Point In -- Group of operations used to manage Utilities Installation Points synchronously $ Corresponding Services : Change Utilities Installation Point -- To change a Utilities Installation Point. Create Utilities Installation Point -- To create a Utilities Installation Point. Read Utilities Installation Point -- To read Utilities Installation Points. # Query Utilities Installation Point In -- Group of operations used to retrieve a list of Utilities Installation Points based on different criteria $ Corresponding Services : Find Utilities Installation Point Simple by Address -- To find Utilities Installation Points for an address. Find Utilities Installation Point Simple by Payer Party -- To find Utilities Installation Points for a business partner. Find Utilities Installation Point Simple by Service Industries Business Agreement -- To find Utilities Installation Points for a service industries business agreement. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 81. Utilities Point Of Delivery Management -- Utilities Point Of Delivery Management is the management of the point of deliveries in Utilities sector. $ Corresponding Groupings : 1. Utilities Point Of Delivery -- A Utilities Point Of Delivery is a virtual location at which market participants in a Utilities sector communicate data and offer services, including grid usage, supply of energy, settlement, metering services and so on. $ Corresponding Collections : # Query Utilities Point Of Delivery In -- Group of operations used to retrieve a list of Utilities Point Of Deliveries based on different criteria $ Corresponding Services : Find Utilities Point Of Delivery Simple by External Identification -- To find Utilities Points Of Delivery for an external point of delivery ID. Find Utilities Point Of Delivery Simple by Payer Party -- To find Utilities Points Of Delivery for a business partner. Find Utilities Point Of Delivery Simple by Premise Address -- To find Utilities Points Of Delivery for the address of a premise. Find Utilities Point Of Delivery Simple by Service Industries Business Agreement -- To find Utilities Points Of Delivery for a service industries business agreement. Find Utilities Point Of Delivery Simple by Utilities Device Serial ID -- To find Utilities Points Of Delivery for a Utilities Device Serial ID. # Manage Utilities Point Of Delivery In -- Group of operations used to manage Utilities Point Of Deliveries synchronously $ Corresponding Services : Change Utilities Point Of Delivery -- To change a Utilities Point Of Delivery. Create Utilities Point Of Delivery -- To create a new Utilities Point Of Delivery. Read Utilities Point Of Delivery -- To read Utilities Points Of Delivery. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 82. Voucher Processing -- An established routine set of procedures for management of vouchers. Voucher processing begins with generation and distribution of vouchers and ends with the realization of their values. $ Corresponding Groupings : 1. Voucher -- An electronic coupon issued by a company to a customer with a defined value or discount, indicating a credit against future purchases or expenditures. $ Corresponding Collections : # Voucher Out -- A service interface for confirmation of utilization of a voucher or vouchers. $ Corresponding Services : Confirm Voucher Utilisation as Bulk -- To confirm utilization of voucher or multiple vouchers. # Voucher Action In -- A service interface to process actions on voucher data. $ Corresponding Services : Utilise Voucher -- To utilize a voucher. # Voucher In -- A service interface for utilizing a voucher or multiple vouchers in bulk. $ Corresponding Services : Voucher Utilisation as Bulk -- To utilize vouchers in bulk mode. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@